Latest Update
Regional NSW - 6 August 2025, 18:35 AEST
Description of outage
Services have been restored following the return of commercial power.
Connectivity in the North Coast and Northern Tablelands of New South Wales area has resumed as commercial power was restored to affected sites. nbn teams will continue to monitor nbn® network performance in the area and assess any remaining impacts.
Update
Network services have now been restored.
Services impacted
All affected network services have been restored.
Locations impacted
North Coast and Northern Tablelands of New South Wales.
Estimated time to resolve
Network services have now been restored.
Next update
No further updates.
Regional Queensland - 6 August 2025, 18:35 AEST
Description of outage
Services have been restored following the return of commercial power.
Connectivity in the North Coast and Northern Tablelands of New South Wales area has resumed as commercial power was restored to affected sites. nbn teams will continue to monitor nbn® network performance in the area and assess any remaining impacts.
Update
Network services have now been restored.
Services impacted
All affected network services have been restored.
Locations impacted
North Coast and Northern Tablelands of New South Wales.
Estimated time to resolve
Network services have now been restored.
Next update
No further updates.
Previous updates
Regional NSW
Regional NSW
5th August 2025, 16:30 AEST
Description of outage
Severe weather across the North Coast and Northern Tablelands of NSW is impacting commercial power supply, resulting in disruptions on the nbn® network. Recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Update
Restoration of nbn services continues to depend on the return of commercial power supply.
Services impacted
As at 16:30 AEST, 1,006 end users are currently unable to access the nbn® network.
Locations impacted
Arakoon, Bundarra, Collombatti, Copeton, Delungra, Fishermans Reach, Grassy Head, Gum Flat, Inverell, Little Plain, Mount Russell, Oakwood, Rob Roy, Southwest Rocks, Stuarts Point, Uralla, Whitlow, Yarrahapinni and Yarravel.
Estimated time to resolve
An Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 17:00 AEST on 06/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Previous updates
Description of outage
Severe weather across the North Coast and Northern Tablelands of NSW is impacting commercial power supply, resulting in disruptions on the nbn® network. Recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Update
Commercial power supply remains a key factor in restoring nbn services.
Services impacted
As at 19:30 AEST, 1,094 end users are currently unable to access the nbn® network.
Locations impacted
Arakoon, Armidale, Belmore River, Bendemeer, Bundarra, Castle Doyle, Clybucca, Collombatti, Coomba Park, Daruka, Delungra, Duval, Fishermans Reach, Gum Flat, Inverell, Kinchela, Little Plain, Metz, Moonbi, Mount Russell, Oakwood, Rainbow Reach, Rob Roy, Smiths Lake, South West Rocks, Stuarts Point, Summer Island, Uralla, Yarrahapinni, Yarravel
Estimated time to resolve
An Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 17:00 AEST on 05/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Description of outage
Severe weather across the North Coast and Northern Tablelands of NSW is impacting commercial power supply, resulting in disruptions on the nbn® network. Recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Update
Commercial power supply remains a key factor in restoring nbn services.
Services impacted
As at 19:30 AEST, 1,094 end users are currently unable to access the nbn® network.
Locations impacted
Arakoon, Armidale, Belmore River, Bendemeer, Bundarra, Castle Doyle, Clybucca, Collombatti, Coomba Park, Daruka, Delungra, Duval, Fishermans Reach, Gum Flat, Inverell, Kinchela, Little Plain, Metz, Moonbi, Mount Russell, Oakwood, Rainbow Reach, Rob Roy, Smiths Lake, South West Rocks, Stuarts Point, Summer Island, Uralla, Yarrahapinni, Yarravel
Estimated time to resolve
An Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 17:00 AEST on 05/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Description of outage
Severe weather across the North Coast and Northern Tablelands of NSW is impacting commercial power supply, resulting in disruptions on the nbn® network. Recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Update
Commercial power supply remains a key factor in restoring nbn services.
Services impacted
As at 19:30 AEST, 1,094 end users are currently unable to access the nbn® network.
Locations impacted
Arakoon, Armidale, Belmore River, Bendemeer, Bundarra, Castle Doyle, Clybucca, Collombatti, Coomba Park, Daruka, Delungra, Duval, Fishermans Reach, Gum Flat, Inverell, Kinchela, Little Plain, Metz, Moonbi, Mount Russell, Oakwood, Rainbow Reach, Rob Roy, Smiths Lake, South West Rocks, Stuarts Point, Summer Island, Uralla, Yarrahapinni, Yarravel
Estimated time to resolve
An Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 17:00 AEST on 05/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Regional NSW
4th August 2025, 11:45 AEST
Description of outage
Severe weather across the North Coast and Northern Tablelands of NSW is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Update
Restoration of nbn services continues to depend on the return of commercial power supply. nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
Services impacted
As at 11:30 AEST, 4,077 end users are currently unable to access the nbn® network.
Locations impacted
Aldavilla, Allgomera, Arakoon, Armidale, Ashford, Austral Eden, Barraganyatti, Bellimbopinni, Belmore River, Bendemeer, Blueys Beach, Boomerang Beach, Bundarra, Castle Doyle, Charlotte Bay, Clybucca, Collombatti, Coomba Park, Copeton, Daruka, Deep Creek, Delungra, Diamond Beach, Dondingalong, Eungai Creek, Eungai Rail, Euroka, Fishermans Reach, Frederickton, Gladstone, Grassy Head, Gum Flat, Hampden Hall, Hat Head, Inverell, Jerseyville, Kinchela, Little Plain, Long Plain, Metz, Mooneba, Mount Russell, Oakwood, Old Station, Port Macquarie, Rainbow Reach, Rob Roy, Seven Oaks, Sherwood, Skillion Flat, Smiths Lake, Smithtown, South Kempsey, South West Rocks, Stuarts Point, Summer Island, Tamban, Tarbuck Bay, Temagog, Tingha, Turners Flat, Uralla, Verges Creek, Wallangra, Whitlow, Yarrahapinni, Yarravel, and Yessabah
Estimated time to resolve
An Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 12:00 AEST on 05/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Regional NSW
4th August 2025, 05:45 AEST
Description of outage
Severe weather across the North Coast and Northern Tablelands of NSW is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Update
Restoration of nbn services continues to depend on the return of commercial power supply. nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
Services impacted
As at 05:30 AEST, 3,818 end users are currently unable to access the nbn® network.
Locations impacted
Aldavilla, Arakoon, Arding, Austral Eden, Barraganyatti, Bellimbopinni, Belmore River, Bendemeer, Blueys Beach, Boomerang Beach, Bundarra, Charlotte Bay, Clybucca, Collombatti, Coomba Park, Daruka, Deep Creek, Delungra, Diamond Beach, Dondingalong, Elizabeth Beach, Eungai Rail, Euroka, Fishermans Reach, Gladstone, Gum Flat, Hampden Hall, Hat Head, Inverell, Jerseyville, Kentucky, Kinchela, Little Plain, Moonbi, Mooneba, Mount Russell, Oakwood, Old Station, Port Macquarie, Rainbow Reach, Rob Roy, Rocky River, Seven Oaks, Sherwood, Skillion Flat, Smiths Lake, Smithtown, South Kempsey, South West Rocks, Stuarts Point, Summer Island, Tarbuck Bay, Temagog, Turners Flat, Uralla, Whitlow, Willawarrin, Yarrahapinni, Yarravel, Yessabah
Estimated time to resolve
An Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 12:00 AEST on 04/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Regional NSW
3rd August 2025, 23:45 AEST
Description of outage
Severe weather across the North Coast and Northern Tablelands of NSW is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Update
Restoration of nbn services continues to depend on the return of commercial power supply. nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
Services impacted
As at 23:45 AEST, 4,307 end users are currently unable to access the nbn® network.
Locations impacted
Aldavilla, Arakoon, Arding, Austral Eden, Barraganyatti, Bellimbopinni, Belmore River, Bendemeer, Blueys Beach, Boomerang Beach, Bundarra, Charlotte Bay, Clybucca, Collombatti, Coomba Park, Daruka, Deep Creek, Delungra, Diamond Beach, Dondingalong, Elizabeth Beach, Eungai Rail, Euroka, Fishermans Reach, Gladstone, Gum Flat, Hampden Hall, Hat Head, Inverell, Jerseyville, Kentucky, Kinchela, Little Plain, Moonbi, Mooneba, Mount Russell, Oakwood, Old Station, Port Macquarie, Rainbow Reach, Rob Roy, Rocky River, Seven Oaks, Sherwood, Skillion Flat, Smiths Lake, Smithtown, South Kempsey, South West Rocks, Stuarts Point, Summer Island, Tarbuck Bay, Temagog, Turners Flat, Uralla, Whitlow, Willawarrin, Yarrahapinni, Yarravel, Yessabah
Estimated time to resolve
An Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 06:00 AEST on 04/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Regional NSW
3rd August 2025, 18:30 AEST
Description of outage
Severe weather across the North Coast and Northern Tablelands of NSW is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Update
The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure. nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
Services impacted
As at 18:30 AEST, 16,057 end users are currently unable to access the nbn® network.
Locations impacted
Aldavilla, Arakoon, Arding, Armidale, Austral Eden, Barraganyatti, Bellimbopinni, Belmore River, Bendemeer, Black Head, Blueys Beach, Boggabri, Boomerang Beach, Bundarra, Bunyah, Castle Doyle, Charlotte Bay, Clybucca, Collombatti, Coolongolook, Coomba Bay, Coomba Park, Copeton, Crescent Head, Dangarsleigh, Darawank, Daruka, Deep Creek, Delungra, Diamond Beach, Donald Creek, Dondingalong, Dyers Crossing, Elizabeth Beach, Euroka, Failford, Firefly, Fishermans Reach, Forster, Gladstone, Grassy Head, Gum Flat, Hallidays Point, Hat Head, Inverell, Jerseyville, Kellys Plains, Kentucky, Kinchela, Krambach, Little Plain, Metz, Minimbah, Mooneba, Mount Russell, Nabiac, Oakwood, Old Station, Port Macquarie, Possum Brush, Rainbow Flat, Rainbow Reach, Rob Roy, Rocky River, Saumarez, Scotts Head, Seven Oaks, Shallow Bay, Sherwood, Skillion Flat, Smiths Lake, Smithtown, South Kempsey, South West Rocks, Stuarts Point, Summer Island, Tallwoods Village, Tarbuck Bay, Temagog, Tilbuster, Tiona, Tipperary, Turners Flat, Uralla, Verges Creek, Walcha, Wallingat, Wang Wauk, Way Way, Whoota, Willawarrin, Willina, Wittitrin, Wootton, Yarrahapinni, Yarravel, Yessabah.
Estimated time to resolve
An Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 00:00 AEST on 04/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Regional NSW
3rd August 2025, 15:30 AEST
Description of outage
Severe weather across the North Coast and Northern Tablelands of NSW is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Update
Remote troubleshooting indicates that affected sites are offline due to commercial power outages and depleted back-up power sources. Services are expected to automatically resume once commercial power is restored.
Services impacted
As at 15:30 AEST, 5,776 end users are currently unable to access the nbn® network, across the following technologies - Fibre to the Node (FTTN), Fibre to the Building (FTTB), Fibre to the Premises (FTTP) and Fixed Wireless (FW).
Locations impacted
Aldavilla, Arakoon, Arding, Armidale, Austral Eden, Barraganyatti, Bellimbopinni, Belmore River, Bendemeer, Black Head, Blueys Beach, Boggabri, Boomerang Beach, Bundarra, Bunyah, Castle Doyle, Charlotte Bay, Clybucca, Collombatti, Coolongolook, Coomba Bay, Coomba Park, Copeton, Crescent Head, Dangarsleigh, Darawank, Daruka, Deep Creek, Delungra, Diamond Beach, Donald Creek, Dondingalong, Dyers Crossing, Elizabeth Beach, Euroka, Failford, Firefly, Fishermans Reach, Forster, Gladstone, Grassy Head, Gum Flat, Hallidays Point, Hat Head, Inverell, Jerseyville, Kellys Plains, Kentucky, Kinchela, Krambach, Little Plain, Metz, Minimbah, Mooneba, Mount Russell, Nabiac, Oakwood, Old Station, Port Macquarie, Possum Brush, Rainbow Flat, Rainbow Reach, Rob Roy, Rocky River, Saumarez, Scotts Head, Seven Oaks, Shallow Bay, Sherwood, Skillion Flat, Smiths Lake, Smithtown, South Kempsey, South West Rocks, Stuarts Point, Summer Island, Tallwoods Village, Tarbuck Bay, Temagog, Tilbuster, Tiona, Tipperary, Turners Flat, Uralla, Verges Creek, Walcha, Wallingat, Wang Wauk, Way Way, Whoota, Willawarrin, Willina, Wittitrin, Wootton, Yarrahapinni, Yarravel, Yessabah.
Estimated time to resolve
An Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 20:30 AEST on 03/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Regional NSW
3rd August 2025, 11:40 AEST
Description of outage
Severe weather across the North Coast and Northern Tablelands of NSW is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Update
Remote troubleshooting indicate that affected sites are offline due to commercial power outages and depleted back-up power sources. Services are expected to automatically resume once commercial power is restored.
Services impacted
The outage has so far affected around 6,441 nbn services in the impacted geographical regions, across the following technologies - Fibre to the Node (FTTN), Fibre to the Building (FTTB), Fibre to the Premises (FTTP) and Fixed Wireless (FW).
Locations impacted
Aldavilla, Allgomera, Arakoon, Arding, Armidale, Austral Eden, Barraganyatti, Belbora, Bellimbopinni, Belmore River, Bendemeer, Black Head, Blueys Beach, Boomerang Beach, Bunyah, Burnt Bridge, Castle Doyle, Charlotte Bay, Clybucca, Collombatti, Congarinni, Coolongolook, Coomba Bay, Coomba Park, Crescent Head, Dangarsleigh, Darawank, Daruka, Deep Creek, Diamond Beach, Donald Creek, Dondingalong, Donnellyville, Dumaresq, Dyers Crossing, Elizabeth Beach, Eungai Rail, Euroka, Failford, Firefly, Fishermans Reach, Forster, Frederickton, Gladstone, Grassy Head, Greenhill, Hallidays Point, Hampden Hall, Hat Head, Invergowrie, Jerseyville, Kellys Plains, Kentucky, Kinchela, Koorainghat, Krambach, Macksville, Metz, Minimbah, Mooneba, Nabiac, Old Station, Port Macquarie, Possum Brush, Purfleet, Rainbow Flat, Rainbow Reach, Rocky River, Saumarez, Saumarez Ponds, Scotts Head, Seven Oaks, Shallow Bay, Sherwood, Skillion Flat, Smiths Lake, Smithtown, South Kempsey, South West Rocks, Stuarts Point, Summer Island, Talarm, Tallwoods Village, Tarbuck Bay, Temagog, Tilbuster, Tiona, Tipperary, Turners Flat, Uralla, Verges Creek, Walcha, Wallingat, Wang Wauk, Warrell Creek, Way Way, Whoota, Willawarrin, Willina, Woolbrook, Wootton, Yarrahapinni, Yarravel, Yessabah.
Estimated time to resolve
An Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 17:30 AEST on 03/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Regional Queensland
2nd August 2025, 17:00 AEST
Description of outage
nbn services in the Cairns Region, Queensland area have been restored.
Update
Network services have now been restored.
The outage affecting nbn services in the Cairns Region, Queensland area has been resolved. Our teams have completed restoration activities, and connectivity should now be returning to normal. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Services impacted
All affected network services have been restored.
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
Network services have now been restored.
Next update
No further updates.
Regional Queensland
1st August 2025, 19:00 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
A potential hardware fault has been identified as the likely cause of the outage.
Services impacted
As at 19:00 AEST, 54 users are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
Due to restoration activity extending, an Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 19:00 AEST on 02/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable
Regional Queensland
1st August 2025, 14:00 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
A potential hardware fault has been identified as the likely cause of the outage.
Services impacted
As at 13:30 AEST, 259 users are currently unable to access the nbn® network across the following technologies: Enterprise Ethernet (EE), Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
Due to restoration activity extending, an Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 20:00 AEST on 01/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable
Regional Queensland
1st August 2025, 11:30 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit the affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 1,117 nbn services in the impacted geographical region, across the following technologies: Enterprise Ethernet (EE), Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
nbn services are expected to be restored around 14:00 AEST on 01/08/2025.
Next update
The next update will be provided at around 17:30 AEST on 01/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Regional Queensland
1st August 2025, 05:30 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 2,104 nbn services in the impacted geographical region, across the following technologies: Enterprise Ethernet (EE), Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
Due to restoration activity extending, an Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 11:30 AEST on 01/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable
Regional Queensland
31st July 2025, 23:30 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 4,174 nbn services in the impacted geographical region, across the following technologies: Enterprise Ethernet (EE), Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
Due to restoration activity extending, an Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 5:50 AEST on 01/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable
Regional Queensland
31st July 2025, 20:30 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 5,974 nbn services in the impacted geographical region, across the following technologies: Enterprise Ethernet (EE), Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
Due to restoration activity extending, an Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 23:59 AEST on 31/07/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable
Regional Queensland
31st July 2025, 14:47 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
Remote troubleshooting is underway, and a technician may be dispatched if required.
Services impacted
The outage has so far affected around 2,736 nbn services in the impacted geographical region, across the following technologies: Enterprise Ethernet (EE), Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bungalow, Earlville, Mooroobool and Woree.
Estimated time to resolve
nbn services are expected to be restored around 20:30 AEST on 31/07/2025.
Next update
The next update will be provided at around 21:00 AEST on 31/07/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Remote Northern Territory
Remote Northern Territory
21st July 2025, 21:30 AEST
Description of outage
nbn services in the Remote Northern Territory have been restored.
Update
Technicians have repaired the affected equipment. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Services impacted
Since the last update, 1,559 nbn services have been restored.
Locations impacted
Jabiru, Nhulunbuy, Yirrkala, NT
Estimated time to resolve
Next update
No further updates.
Remote Northern Territory
21st July 2025, 19:00 AEST
Description of outage
A network outage is currently impacting multiple types of nbn services in the Remote NT area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit the affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 1,559 nbn services in the impacted geographical regions, across the following technologies Fibre to the Premises (FTTP) and Enterprise Ethernet (EE).
Locations impacted
Jabiru, Nhulunbuy, Yirrkala, NT
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 00:00 AEST on 22/07/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Derby, WA
19th July 2025, 17:00 AWST
Description of outage
nbn services in the Derby, WA area have restored.
Update
Network services have now been restored. The outage affecting nbn services in the Derby, WA area has been resolved. Our teams have completed restoration activities, and connectivity should now be returning to normal. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Services impacted
Since the last update, all nbn services have been restored.
Locations impacted
Derby, WA
Estimated time to resolve
Next update
No further updates.
Derby, WA
19th July 2025, 16:00 AWST
Description of outage
A network fault is currently affecting nbn services in the Derby, WA area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 302 nbn services in the impacted geographical region, across the following technologies Fibre to the Node (FTTN) and Enterprise Ethernet (EE).
Locations impacted
Derby, WA
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 22:00 AWST on 19/07/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Derby, WA
19th July 2025, 10:30 AWST
Description of outage
A network fault is currently affecting nbn services in the Derby, WA area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 302 nbn services in the impacted geographical region, across the following technologies Fibre to the Node (FTTN) and Enterprise Ethernet (EE).
Locations impacted
Derby, WA
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 16:30 AWST on 19/07/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Derby, WA
19th July 2025, 02:18 AWST
Description of outage
A network fault is currently affecting nbn services in the Derby, WA area. Remote troubleshooting is underway, and a technician may be dispatched if required.
Update
A potential hardware fault has been identified as the likely cause of the outage. Further investigation is underway.
Services impacted
The outage has so far affected around 302 nbn services in the impacted geographical regions, across the following technologies Fibre to the Node (FTTN) and Enterprise Ethernet (EE).
Locations impacted
Derby, WA
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 10:30 AWST on 19/07/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.