Offering wholesale business-grade service and support
Fast and reliable broadband is not just a nice to have – it's a critical ingredient in business today. That’s why we’ve developed business nbn Services – a range of purpose-built support services that are designed to provide you with a business-grade connection service up front – and ongoing support via a service provider to help keep you online and thriving.^
We provide this higher level of support to your provider, who in turn, should offer a better level of support for your business.*
Get up and running quickly with minimal downtimed
All data over Enterprise Ethernet comes with a symmetrical profile - with wholesale upload and download speed tier options from as little as 10/10Mbps to nearly 10GbpsΔ. The speed and bandwidth options available via Enterprise Ethernet can support high levels of connectivity and collaboration, and applications like cloud computing and video conferencing where uploading is as important as downloading+.
Adaptable priority data
Enterprise Ethernet’s priority data options can help you manage your data when it matters. At times data over the nbn network exceeds the capacity of the network, causing congestion. With Enterprise Ethernet’s priority data option, your business applications can be prioritised ahead of other residential and business data using the nbn network.^
A reliable fibre network
Enterprise Ethernet runs upon a complete fibre network that offers reliability and speed – which helps to minimise downtime and maximise your company’s performance and efficiencies.^
Dedicated business-grade support
Offering 24x7 assurance support and fast restoration targets to all service providers, our Australian-based business nbn® Operations Centre is dedicated to supporting businesses. They help to manage all end-to-end Enterprise Ethernet fibre connections with your provider, to help them offer you a higher level of service and support when it matters.#
Get up and running quickly with minimal downtimed
All data over Enterprise Ethernet comes with a symmetrical profile - with wholesale upload and download speed tier options from as little as 10/10Mbps to nearly 10GbpsΔ. The speed and bandwidth options available via Enterprise Ethernet can support high levels of connectivity and collaboration, and applications like cloud computing and video conferencing where uploading is as important as downloading+.
Adaptable priority data
Enterprise Ethernet’s priority data options can help you manage your data when it matters. At times data over the nbn network exceeds the capacity of the network, causing congestion. With Enterprise Ethernet’s priority data option, your business applications can be prioritised ahead of other residential and business data using the nbn network.^
A reliable fibre network
Enterprise Ethernet runs upon a complete fibre network that offers reliability and speed – which helps to minimise downtime and maximise your company’s performance and efficiencies.^
Dedicated business-grade support
Offering 24x7 assurance support and fast restoration targets to all service providers, our Australian-based business nbn® Operations Centre is dedicated to supporting businesses. They help to manage all end-to-end Enterprise Ethernet fibre connections with your provider, to help them offer you a higher level of service and support when it matters.#
What this means for you
Get up and running quickly with minimal downtime
- Connections are managed by the business nbn Service Centre
- Installed by business-grade technicians
- Flexible appointment times available
Reduced risk of business disruption and downtime
- 4 and 12hr restoration target options (available 24/7, 365 days per year#)
- On select business nbn Services, following a fault restoration we will provide your provider with 24/7 proactive monitoring and troubleshooting for 7 days
Dedicated business support, designed for faster issue resolution
- The business nbn Service Centre provides Australian-based remote support to providers 24/7
- Enables providers to offer enhanced support for businesses
Designed to help you do business
| business nbn Service Pro | business nbn Service Essentials | business nbn Service Starter | |
|---|---|---|---|
| Summary | Our fastest restoration target for businesses who need to be back up and running as quickly as possible.# | A 12hr restoration target for businesses that need to prioritise their time online.# | A 90-day service plan to get businesses off to the right start.# |
| Connection | Business-grade technicians for a tailored connection experience | ||
| Restoration target# | 4-hour | 12-hour | 12-hour |
| Support | Providers are supported by and receive specialist service from the business nbn Service Centre – allowing them to provide support to your business when you need it most | ||
| Service type/length | Month-to-month | Month-to-month | 90 days |
Find support for your business
nbn Business Service is not available on the nbn Fixed Wireless or satellite network. Not all providers offer plans based on the full range of wholesale nbn business products, product features and services. Availability of wholesale nbn business products, product features and services depends on your access technology and area. Ask your preferred provider if they offer plans based on these wholesale nbn business products, product features and services in your area.
The fault restoration times described above apply to premises in urban areas or other areas where no site visit is required. Fault rectification time may vary depending on the location of the premises; and all times refer to what we offer to providers – which may differ to the times they offer you. Not all providers offer plans based on the full range of nbn’s enhanced service levels. Not all your faults with a retail service will relate to a fault with the nbn network. Faults may relate to matters in a provider’s network, your premises equipment, or network resources being accessed.