Employee benefits | nbn

nbn observes the caretaker conventions related to the upcoming Federal Election. During the Caretaker Period, nbn will apply these conventions while continuing business-as-usual operations of the company.

Due to high traffic demand to our website, Check Your Address and some forms are not currently working as expected. We’re working to resolve this as quickly as possible, and apologise for the inconvenience.

Your address

The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Read more about the process

*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit the Fire and lift page for information on registering these services.

^{^}nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit the Which services will be switched off? page or contact us.

#

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at the Which services will be switched off? page

View more address information

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

View more address information

We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

View more address information

The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

View more address information

Learn more

Note: Some premises may require more work before they are ready to connect.

View more address information

*

Learn more

More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

View more address information

*

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

Choose a provider in your area

Choose a provider

Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

#

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Read more for regional and remote Australia

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

View more address information

*

+

§

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

^

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

Choose a provider in your area

Choose a provider in your area

We’re planning to change your nbn technology.

View more address information

Learn more

This location is connected to the nbn^® network

We’re planning to change your nbn technology.

View more address information

Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

View more address information

*

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

View more address information

*

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

View more address information

Learn more

This location is connected to the nbn^® network

View more address information

Flexible working

At nbn we provide you with a range of flexible working options to meet your needs. Examples include purchased leave, flexible or part-time work arrangements, remote working, and job sharing where appropriate.

Latest tech

All nbn employees receive the technical tools to help you reach your potential, including either an iPhone or Android smartphone if required. You can port your number if you like, and our on-site IT help bar is always there to help.

Stay safe

Whether you’re working in-office or offsite, our programs and systems are designed to keep you safe and performing at your best. New starters get Health, Safety and Environment training and onboarding to get you off to a great start.

Stay healthy

Want private health cover? We offer you choice with nbn staff discounts with Medibank Private or Bupa. Or join myWellbeing program – a calendar of events to improve mental, physical and social wellness.

Get super fit

Discounted gym memberships – making it easier for you to be fit, healthy and happy.

Stay relaxed

Get discounted hotel rates and special rates when you rent a car for personal use.

Better banking

Receive discounted rates on a range of banking products and services.

Qantas Club

nbn employees have an option to salary sacrifice Qantas Club membership.

On the move

Our corporate motor vehicle program offers exclusive benefits with Audi, BMW and Mercedes. Employees can also access a range of corporate discounts through Trivett dealerships across NSW. You can also get a novated lease through salary sacrificing for new and existing vehicles.

And once you’re on board, be a superstar!

nbn people who live and demonstrate our core values (We are one team, We are fearless, We deliver, We care) may be recognised through Spark, nbn’s exciting employee recognition program. No matter how small or outstanding their achievement!

Ready to work on something big?